Concierge Desk

Concierge Desk Number - 520-393-5822
Concierge Desk Email - QCConcierge@Robson.com

Concierge Desk at Madera Clubhouse - Hours of Operation:

  • Monday - Friday: 8 AM - 4 PM; closed Noon to 1 PM
  • Saturday: 9 AM - Noon (October through May)
  • Sunday: Closed

When the Concierge Desk is closed, please call Patrol, 520-393-2941, about arriving guests or renters.

Concierge Services

Quail Creek's Concierge Desk processes a variety of requests from homeowners and their guests. Services include:

Ticket Sales

The Concierge Desk handles the ticket sales of events scheduled by the Activities Office and Banquets & Catering. Purchases may be made using cash, check, credit card or Member Card if you have activated signing privileges.

Guest Passes

Guest of residents may enjoy Quail Creek’s amenities, such as the pools, Anza Athletic Club and sport courts.  A Guest Card, which is required as an ID for each guest 18 years of age and over, can be obtained from the Concierge Desk. Children under the age of 18 years do not require a guest card. Guest passes may be issued for 30 days maximum.

Renter Cards

Homeowners who rent their homes must submit a Renter Policy Form to the Concierge Desk. The form includes the name of your renters as well as rental dates.

Fax / Copy Services:

Faxes:

  • Outbound fax services are available at the cost of $2.00 for each page.  Cover sheets can be provided by the Concierge Desk at no extra charge. 

  • Inbound fax services are $.50 per page. To receive faxes at Madera Clubhouse, the fax number is 520-393-5831. The Concierge will place your inbound fax in the "Pickup" file.

Black/White Copies:

  • Letter size $.05 per page
  • Legal size $.10 per page
  • 11" x 17" $.15 per page

Color Copies:

  • Letter size $.50 per page
  • Legal size $.75 per page
  • 11" x 17" $1.00 per page

Fax and copy services can be paid for with cash, check or member card.

Lost and Found:

If you have lost or found an article in Quail Creek, please check with the Concierge Desk at the Madera Clubhouse. Lost and Found articles related to golf can be found at the Quail Creek Country Club Pro Shop. If you lost or found an article in the Anza Athletic Club, Swimming Pools or Tennis Courts, please check with the front desk at Anza.

New Homeowners!

If you’re a new homeowner, call the Concierge Desk, 520-393-5822, to schedule an appointment to receive your Welcome Packet containing a wealth of information Please bring your completed closing papers from the title company with you to complete the process.

If you are already a Quail Creek homeowner and are purchasing another home (new or resale), whether you are planning to reside in the new home or rent it, contact the Concierge Desk to register the new homeowner of that new property with the Property Owners Association.

  • On a new-construction home, the Sales Office will include an index card, detailing the names on the deed and the correct address.

  • On a re-sale, this information is found on the top page of the homeowner’s closing papers (the HUD statement).

  • If the new homeowner is not in Quail Creek at the time of closing, that information can be faxed to the Madera Clubhouse POA office at 520-393-5831.